Amit Srivastav

> Led a team of 15-20 sales executives, achieving a promotion within 7 months due to excellent selling skills and effective people management. > Increased organization revenue by generating a higher number of sales for clients. > Conducted process training for newly hired team members. > Prepared ad-hoc reports based on business/client requirements. > Ensured team schedule adherence and conducted regular team huddles to maximize process knowledge and streamline operations. > Developed methodologies with the team to increase the conversion rate of sales. > Liaised with the Quality and Verification team to ensure and maintain the quality of converted sales. > Earned the highest incentive by delivering the highest number of leads within the team. > Awarded Star of the Week and Star of the Month multiple times during the tenure with Xprezto.

> Conducted primary and secondary research, executive search, and data collection for various projects. > Specialized in secondary research according to project requirements. > Created presentations for projects upon completion. > Independently handled processes such as making calls, analyzing and interpreting collected data, and presenting results. > Managed projects, coordinated with teams, and demonstrated problem-solving skills.

> Spearheaded day-to-day operations for US-based Sales, Technical, and Retention processes across three major business sites nationwide. > Formulated and implemented strategies to enhance productivity and efficiency. > Recruited and managed competent staff to maximize organizational performance. > Supervised Quality Assurance programs, ensuring adherence to call quality policies and procedures. > Conducted regular training sessions for Assistant Managers and Team Leaders to identify and address improvement opportunities. > Optimized revenue through continuous process improvement and innovative ideas. > Managed shrinkage by forecasting workload and required staff. > Motivated employees and aligned personal goals with organizational objectives to effectively manage attrition. > Prepared and maintained daily MIS reports to evaluate process performance and efficiency. > Set KPIs for executives, team leaders, and assistant managers to meet operational targets. > Built the brand through effective handling of chargebacks and refunds, ensuring maximum customer satisfaction. > Resolved escalated technical issues encountered during product delivery to customers.

Leveraging my 15+ years of experience in operations, I'm thrilled to announce my promotion to Operations & Business Head at JD Fusion Pvt Ltd. In this expanded role, I'll not only oversee operational excellence but also drive strategic business growth across all departments. Key Focus Areas: Holistic Business Leadership: I'll continue to ensure seamless and efficient workflows across the entire organization, from sales to back-end management. Additionally, I'll focus on developing and implementing strategies to propel business growth. Data-Driven Decision Making: By leveraging KPIs and staying abreast of industry trends, I'll make informed decisions that cultivate an environment of continuous improvement and foster a competitive advantage. Talent Development: Building upon our culture of learning, I'm committed to investing in our team's growth. This includes fostering skill development, identifying opportunities for advancement, and empowering our team leaders and managers. Resource Optimization: Maximizing resource allocation remains a priority. I'll continue to refine workload forecasting and staff requirements to ensure our resources are aligned with strategic business objectives. Innovation & Expansion: Exploring and initiating new ventures will remain at the forefront of my focus. This will allow us to expand our business footprint and maintain a leading edge in the market. I'm excited to embark on this new chapter and contribute to the continued success of JD Fusion Pvt Ltd.