Yogita Gurung
About Candidate
To secure challenging position in a reputable organisation to expand my learnings , knowledge and skills. To make my interpersonal skills to achieve goals of company that focuses on customer satisfaction . Honing skills and expertise to become a greater asset to the company in driving the client relationship .Started out career in entry-level customer care role, gradually climbing the corporate ladder through dedication and hard work. Now, continuing to thrive in current role, open to explored new opportunities offering challenges and avenues for professional growth. With the proven track record and commitment to excellence, ready to take on new challenges and make significant contributions wherever i go.
Education
During undergraduate able to broaden communication skills , time management , finance and acquired knowledge for better understanding of fundamentals workplace behaviour and ethics .
Learned skills to be used in the life ahead to be lead . Also learned how to research , use collaborative skills put enough time and efforts to achieve goals ,hard work into extracurricular activities that helped pick up key skills.
Learned basic skills and knowledge .Strived to create personality to be a developed as kind, smart, hard-working .Also worked to develop social and emotional skills.
Experiences
Ensured staff completely handled the calls resulting in positive experience of the customer for which the customer is making contacting after discussing concern/issues. Provided accurate ,consistent & constructive performance feedbacks to consultant .Informing the customers about updates ,deals, offers , promotions , policies and keep sales funnel in motion . Later on promoted as a Quality analyst . Coached and mentored new representatives until an acceptable level of proficient achieved .
Responding to customer questions and concerns with efficient communication skills . Informing the customers about updates ,deals, offers .Ensuring customer has positive experience with the company .
Skills
Customer Support
Communication Skills
Quality Assurance
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